Trust A Must

Trust – A Must

Absence of trust has an extremely negative impact on groups and comes at a very high organizational cost. When trust is absent, negative emotions and actions, such as suspicion and blaming, can steal from an organization’s productive energy and undermine the positive work that people should be attending to. And as we know, this has a negative effect on the bottom line.

What sort of practices builds trust?

  • Say what you mean and mean what you say.

  •  Make decisions based on core values and principles rather than expediency or short term fixes which do not endure.

  • Treat all people with courtesy, sincerity and respect, regardless of their status. “Hard with the topic – respectful, courteous with people.”

  • Care about people, their well-being and be empathetic regardless of context.

  •  Avoid using people as instruments or stepping-stones for self-advancement.

  •  Be prepared to be vulnerable, willing to admit your own limitations & mistakes. Admit to and apologize for your mistakes. Be humble.

  • Be accountable and assume responsibility for your decisions and actions. Be more concerned about your own accountability than your “rights.”

  • Be courageous - confront and take corrective actions when there is a problem.

  • Always follow through on your promises, no matter how insignificant.

  • Always clarify and qualify your promises to make sure that you don’t set up unrealistic or erroneous expectations.

  • Take great care to maintain and nurture working relationships.

  • Exercise self-control, and remember that an unkind word spoken in anger can cause irreparable damage to a relationship. When we are angry we tend to say things in the most ‘perfect’ way that later on we regret.

  • Whenever a misunderstanding occurs, clear it up as soon as possible.

  • Give honest, balanced feedback: “Let me tell you what I would like you to keep doing.” “ Let me suggest the following things that could improve your performance…”

  • Use intelligent trust, not blind trust. Trust people first until they prove themselves untrustworthy.

  • Communicate openly and honestly, and explain your decisions.

  • Earn people’s trust by building a reputation for being competent, caring for your people, motivate and engage every single one of them, be optimistic and resilient when facing difficult challenges.


Veronica Cangas